You should know 3 ways to connect to the Tokopedia call center in this digital age when you become a Market Place user. The call center is simply defined as a Tokopedia service for customers when they need information, file complaints or ask for help when problems occur.
Call centers are likened to the same company representations that directly confront consumers. This service is one of the important points to provide a sense of comfort to customers. Not only is the response good and communication, the media used in call center services show the company’s professionalism when providing the best service to consumers.
Tocopedia is among the largest markets in Indonesia and is included in the rhino category that is still developing itself today. Of course , this large market tries to provide the best possible service to customers, whether sellers or buyers.
How to connect to the Tocopedia call center that can be done
Here are the ways you can connect to the Tokopedia call center that can be tried.
- Use the call center
If you need a quick response, you can choose the top 3 ways to connect to the Tokopedia call center by connecting directly to 02153691015 or 02180647333. However, when using this method, the customer needs a provider balance to do so. If you do not want to spend more money, we recommend using this method when you are in an important/unstable position.
- Use email
If you’re used to using email at work, you can do so through this medium.
The address of the email to communicate with customer service firstname.lastname@example.org. Another advantage of these media is that information can be kept confidential when filing complaints or communicating better.
Get customer service through social media
When the problem isn’t so important, it’s one of 3 ways to connect to the Tokopedia call center , we recommend choosing other media that don’t cost money. Among them through social media, Instagram, Facebook and Twitter. These social media communication services can be used within a full 24 hours. Another comfort for those who are used to using social media is that the process is simpler.
When using Twitter, accounts you can connect to are @tokopedia or @tokopediacare. Meanwhile, if you contact Tokopedia Facebook, please open the fan page @tokopedia using the http://facebook.com/tokopedia URL. When using Instagram, please follow the account @tokopedia.
Communication with the service can be transmitted with social media in a number of ways. First, by moving in the comments column or directly using a private message. For general information, we recommend using the comments field.
However, when discussing personal matters or transferring fraud or those who need your personal data, we recommend using messages directly. It’s safer as well as keeping you in trouble than others.
When communicating with social media, it doesn’t cost money. You just need data to turn on and use social media access.
Even when this on social media is too stacked, there is a possibility that it will not be read by customer service. Therefore, it is recommended to use these media to communicate or move around less important things. When you access the site or app, you can focus on shopping or opening kiosks.
Although you don’t use these social media as one of 3options of 3 ways to contact the Tokopedia call center , we recommend continuing to follow them. Because Tokopidia transmits the latest different information through their social media. Whether it’s policies, promotions or other important information.
Connect with tocopedia call center using an app
Here are some ways you can connect with the Tokopedia call center using the app.
- Help center
Another 3-way option to connect to the Tokopedia call center using the app on the Help Center panel. Whether you’re using the app or location, please select a panel contact us. Then some of the points you’ll move will be displayed, please direct them to needs. Then, please transfer the information you want to resolve.
- Tocopedia Care
You can connect with customer service with Tokopedia Care. Tokopedia Care has a variety of information about this market that customers and sellers need. In addition to information, Tokopedia Care also provides articles as educational information and important advice to users.
You can access it by opening an account first. Then select the Settings Panel – Select Tokopedia Care. On this page, please write keywords about the problem in the search bar. To be more accurate is the information you get on the subject of the problem.
Next, type the keywords of the problem you’re experiencing. After this process, a guide will be displayed to resolve the problem. When the problem is not felt further customer service in the help center feature.
- Transaction bill
Another way in this app can also be through your transaction invoice . Please open the list of transactions on the account – click Shopping. Please select the transaction that is having problems. Then the details of the message are displayed, please select the panel.
- Live chat
You can communicate through a live chat service provided as a consultation room with the Tokopedia team. However, the live chat service is currently limited to only vendors with gold and Latin memberships. To take advantage of this service, please open the Toped Bot tool.
Next, you can open an account, go to settings – go to Tokopedia Sponsorship – pop-up chat on display – select it on the chat board now – then you can write what you want to consult. But before answering, tokopedia usually sends a chat robot.
- Through the decision center.
With this service, you can consultdirectly with Tocopedia. They then transfer the best solution for each buyer or seller. To do so, please open an account – this is a list of transactions – this is shopping – select the transaction that has encountered a problem – please select the complaints panel.
The complaint order will then be displayed, please click it. Then point to the problem and move it clearly. The reporter did not respond or did not find the best solution for 3 days, please use the help request feature.
Ethics used to contact call centres
In 3 ways to connect to the Tokopedia call center as well as technical methods, attention must be paid to the process. It is still politely transmitted, even if the buyer is the king. Open communication with polite greeting, then convey it briefly and clearly and not at length. Make sure the information you transmit is correct and not out of reach.
If necessary, include supporting evidence when filing a complaint to facilitate response. You have to wait patiently for a response, because there are many customers who may have the same problem as you.
Additionally, before filing complaints, asking questions etc., make sure you have tried to understand the rules regarding transactions on Tokopedia. It does not allow you to ask questions in 3 ways to contact the Tokopedia call center from problems that have been clearly transmitted in the information center.