AngunPedia: Using social media to improve services

24-hour Dukcapil Call Center ready to meet the needs of the community

One form of innovation in the development of digital technologies is  the purchase of a 24-hour dukcap call center. Although this service is relatively new, it is very helpful in identifying population problems in humans. Given that at the moment the needs and usability of the city are the demands of the needs of the public. Waiting in long lines is considered something old-fashioned.

On the other hand, the government wants population information and various socializations and services to be easily accessible to its citizens. Using various conveniences in technology and information networks, an official web-based service was eventually formed. This can be done through call centers, popular messengers, or mainstream social media.

With the creation of several 24-hour dukcapil call center services   , from direct services in the office to online services, it is hoped that various community problems can be immediately identified and solutions sought. Given the importance of this population data for the different needs of development programs and providing legal protection to their citizens.

The importance of registering population data and registers of civil status

According to Law No. 24 of 2013, every Indonesian citizen must report several important events in order to record. Especially events related to the population, such as the transfer or change of address, births, deaths, marriages or divorces, and even with regard to data about children.

Data is not only stored, but also processed and used for various development programs and law enforcement purposes of citizens. For example, in this pandemic situation, which requires validation of this data before the suitability of utilities can finally be tested.

Moreover,  by offering call center services on the 24-hour dukcap, it is hoped that it will be able to ensure the observance of everyone’s human rights, especially in terms of managing their population. So that there is no discrimination or residents who are left behind or excluded from the program. An example is the right to participate in elections in the political sphere.

In addition, the  simplicity of the 24-hour dukcapil call center  allows  the public to be more aware of their responsibilities as part of Indonesian citizens when reporting and recording important events. Especially if the process is simple and doesn’t interfere with their business. This awareness demonstrates the government’s success in legally protecting its citizens.

 Purpose of maintaining a population register in the Community

For people, data about the date of birth, marriage date, number of children, place of residence, etc. may not have significant significance. But for the country, it has enormous advantages. Especially in the case of Indonesia, as one of the rule of law, the certainty and validity of identity must be enshrined in law.

So, the public, if they  have recorded different data  – their population data means that they have been recognized by the state for the accuracy of this data. For example, legal protection can be offered in the event of abuse or various related problems. In addition to the fact that he has the right to  receive  various public services. Some public services require authentic residence information.

In addition, it is expected that providing accurate, fast and up-to-date data will be able to provide data for various programs and planning sectors. Whether it’s government action, development or community action. In this way, each program can be distributed optimally and purposefully.

The 24-hour dukcapil call center  service is a form of easy communication between the government and its people. In the hope of accelerating the achievement of various goals of civil status. Moreover, as the challenges in this area become increasingly complex and diverse, these media can also be a tool for identification and aspiration.

Various services of Dukcapil

In general, the services provided by the call center on dukcap  are associated with various population data issues. According to Dukcapil’s director-general Zudan, in October 2020 there were 6 important documents that had to be given priority in their treatment. The documents are KK, KTP, birth certificate, death certificate, marriage certificate and moving certificate.

In principle, however, population data includes capturing and reporting biodata related to important events  through a  24-hour dukcap call center. Includes a variety of things like location, address, place of birth, issuance of a national Social Security number, and various other things so that every citizen has real protection and legal recognition.

Currently, according to the rules and recommendations of the government, these services must be carried out quickly, accurately and in an integrated manner. This allows the validation process and data collection to take place in real time. So that the archives, or if necessary in the preparation of the program, no longer have to worry about miscalculations.

In addition to maintaining these various issues, the 24-hour dukcapil call center also offers services related to validation or rechecking. For example, whether the NIK is registered with government services, or if you want to find data-related information via online media, if you forget to take the file in question with you.

Web-based services as a solution

With a population of more than 200 million, there are certainly various obstacles and complaints on a daily basis. Especially during such a pandemic, it is highly recommended to avoid crowds, especially in public places. Including the management of various needs of the population, such as identity cards or various other letters.

Online is the solution to these different needs, from receiving complaints or entering problems. So, several problems have been encountered in this area. As well as giving various recommendations regarding the solution of these problems. Contact the district, or it will have to go through certain channels, depending on the type of obstacle.

There are various online media for the realization of the 24-hour dukcap call center.  Some of them use telephone services via the number 1500-537 to establish a direct connection to the central part of Dukcapil. Emails and websites are also created to provide a variety of other additional information. In addition, it also uses popular messengers.

This means using WhatsApp services, as the majority of the population uses WhatsApp as a common means of communication. One form of delivery is in the form of a PKK check, sending in the format Cek #KTP #NIK and sending to the number 0815-3636-9999, it will receivea response according to your complaint. These different options make it easier for residents to use this service feature.

Using social media to improve services

It is clear that the community, especially young people, is very active through social media. Whether it’s expressing, playing, getting together with the community or searching for a variety of up-to-date information. This condition allows Dukcapil dsub to upgrade Dukcapil call center services within 24 hours. This is to capture aspirations via social media, especially for young people.

Two social media are used, namely Facebook and Twitter. Not only passively receiving incoming notifications, but also providing content in the form of information updates and various tips, as well as information about the population. So it is to be hoped that social media users will get used to it and understand the importance of citizen registration.

The presence of various online services for Dukcapil call centers is expected to meet the expectations of the state administration. Under the motto or motto “the day should be” in different regions, I hope that you will be able to provide quick response services for your needs. This is not only related to the limitations of the appeal, but also to disability.

It is currently hoped that problems relating to the population and the population register will be identified and resolved immediately. This requires community awareness and active participation in its realization. One form of government agencies in combining it is to provide 24-hour dukcapil call center services  through various online media.

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