Gojek Business Expansion You Need to Know: JelitaNews

Gojek Call Center becomes solution and the key to its huge success

Gojek Call Center plays a role in terms of the rapid development of one of the companies on the rise in this digital age. The era, which has progressed and developed more, leads to the modern and sophisticated technology of the world, as one of the factors that many start-up companies can grow rapidly.

Armed with the convenience of consumers and the wider community in terms of service providers or delivery services in terms of transport, Go-Jek is growing too quickly and even though the problem is so narrow that its shares are listed on the indonesian stock exchange. This is wider when it comes to taking capital from investors.

Using the Gojek call center , it also makes it easier for users to have fun and complain to the company if they suddenly happen to them. There are definitely many issues affecting consumers and users of the Go-Jek service, but so far these issues have been well overcome by the company.

So that the wider community as a user of this application is increasingly enjoying confidence in this company and is confident. While many companies are now trying to dismiss Go-Jek’s position as one of the leading and best selling companies in this field, there still seems to be no impact. The proof is that his popularity still remains on top right now.

Gojek call centre is sometimes the busiest part because of the many issues facing customers and drivers. That changes in this section must always be active and fulfilled. I’m sure the call center staff should always be focused and responsive when there is a call center call, especially from customers and users of this application.

The start of the airborne landing of Gojek

The go-jek is currently a trend for the wider community in different fields. All Digital makes it more enjoyable for the public. Indeed, the beginning of the establishment of this company is the result of the founder’s fear of seeing the phenomenon of major motorcycle taxis waiting for passengers for a long time.

Instead of waiting too long for passengers every day, the company’s founder decided to start a business unit called Go-Jek. Initially, in 2010, it consisted of only 20 drivers. Along with the development of time, in a very short period of 4 years, it will evolve.

This development is due to the fact that the founder, Nadiem Makarim, had a very clever breakdown in 2014 in changing an Android-based application. With this application, its users easily order motorcycle taxis to deliver them to specific destinations. That was the beginning of the explosion of the name Go-Jek.

 Then gojek’s call center services are also particularly  efficient as an integrated complaint office. Any problem with application users is quickly answered by the company. It was given to Go-Jek to expect bad things happening to its customers. There are two customers, drivers and also users of delivery service.

Gojek Business Expansion You Need to Know

Although the beginning of its foundation was in Indonesia, he did not bring his big name to the country. The owner also has an eye on market share in Southeast Asia. There are three other countries in ASEAN where Go-Jek participates. Because this is done so it is easier for the wider community to get transportation to change locations.

The first ASEAN country outside Indonesia is Vietnam. But in Vietnam, the name is not Go-Jek, but Go-Viet. It also lives in the name of the country. It has finally got up and launched its services in 2018. Despite the advantages and disadvantages, the company’s development in Vietnam is very fast and the call center is also getting better.

That same year, Go-Jek expanded its business in Thailand under the name GET. In Thailand, which is very human, especially for tourist activity, GET is growing very quickly. On the other hand, it can also create jobs for the wider community, so this is one of the solutions to reduce unemployment.

Gojek’s call center was busy when Go-Jek managed the singapore. They discovered they were working successfully throughout Singapore in 2019. With a superb market share there, that makes this company’s business more progressive and able to make extraordinary profits. So that investors have more desire to invest.

Investment investors in Gojek

After the start of its appearance, which reaped advantages and disadvantages, this company will finally attract the attention of other companies and major parties ready to invest in it. From 2015 to the present, it appears that many parties of individuals and large companies want to invest in Gojek.

The first were NSI Ventures and Sequola Capital as well as DST Global in 2015, which invested their capital in Gojek. When it was booming in 2014 in terms of call center-based applications, these companies came out of gas as much as possible to invest in this company as well as to make a profit.

After that, many other companies were jealousand lost investments in the form of his capital in Gojek. Companies such as KKR, Warburg Pincus, Capital Group and recent Farallon Capital in 2016 both invested in Gojek. They see the potential of this company as very good in the future.

The last thing that excites Gojek call center employees  and  all internal parties to provide the best service is the injection of large investments from Google, Astra International and Djarum in 2018. Even Facebook and PayPal also want to lose when investing in this company.

Advantages of using the Gojek app

A good system is one of the things that makes users feel safe when something unpleasant happens. Because its availability for 24 hours without stopping its users doesn’t  feel worrying at all. If there is a problem in the middle of the night, the service is still active.

Because gojek’s call center service makes  people or the wider community dream, especially stopovers. The frequency of ordering different things doesn’t drive us to buy something directly. Just order through a gadget, then everything is available in front of you.

Not to mention if there are attractive promotions in terms of some discounts. This allows its users to reduce its cost. Like free shipping and discount rates for food. The offer was made because it is one of the marketing strategies to navigate competition in the digital world. It is legal to do so to attract the attention of consumers.

The world continues to move forward, so people also prefer things that smell practical but don’t cost money and excess energy. Use existing applications wisely without hurting a party. Gojek’s call center is always there for you if you get into trouble at any time.

Learn More