Howto activate for new LinkAja holders : Mockup

LinkAja Call Center, Updated and Official Information Center

PT Fintek Karya Nusantara as a large company provides LinkAja call center services  for all cardholders. It is an important service to reach the community at large and in a short time. As an updated and official information center, you can get information according to your needs.

To register as a LinkAja holder, a process and various requirements are quite time-consuming. As a modern financial institution, it is very important to use the latest technological data. In order to facilitate the transaction while prioritizing the security of the holders’ data.

You don’t have to worry if you need to meet the requirements for personal data to connect to LinkAja services. Because privacy is always taken into account by maintaining a data security system against data theft. Considering that the registration process must use personal data as the main condition.

It is very important to pay attention to the means provided to contact the LinkAja call center. The many ways provided make you feel more comfortable and safe if at any time there are obstacles. This includes asking CS directly for important information for a sense of security when using it.

Services provided by LinkAja and its types

LinkAja is an electronic financial service managed by PT Fintek Karya Nusantara or known as Finarya. Its function is the same, namely as a means of payment in various transactions declared valid. The system is that cash is first deposited into Finarya’s account, and then transactions of the same value can be used.

Not all funds that go into a personal account are deposits or savings like in banking financial institutions. So never expect interest on the money you’ve deposited. This service has been registered and supervised by Bank Indonesia and if it is not clear, you can contact the LinkAja call center.

Finarya will register an account number for a single phone number or vice versa. You can’t create two different accounts even if you’re using a different phone number. We can therefore ensure that there is no double account of the same person where a person can only register once.

There are two types of Finarya services provided to licensees, the first being the basic service for new licensees. You can use the service to top up your balance, pay your transactions and pay your bills. As well as various other facilities, of course, have been approved or based on the approval of Bank Indonesia.

Other types of services can be used by LinkAja holders, namely Full Service which is much more complete, such as:

  1. Top up the balance
  2. Payment of transactions
  3. Payment of invoices
  4. Withdrawals
  5. Transfer dana
  6. Disbursement of funds to the 3rd parts
  7. Other installations based on BI trust

If you do not feel clear about the service information, you can immediately contact the LinkAja call center. Get the information you need, especially if you’re new and want to sign up for Finarya right away. The clearer the information obtained, the more confident you are to create an account immediately.

Howto activate for new LinkAja holders

Anyone who wants to use LinkAja services must first enable it. Activation is done because an account is for a single phone number and one person. Here’s how to enable terms to the sign-up process and the terms should be understood by new users.

  1. Terms in general

There are general requirements that you must fulfill and that can be requested directly from the LinkAja call center. For example, the use of a phone number must always be active or not be blocked from the provider’s network. Activation in various media that have been determined and that are currently much easier the process.

  1. Registration Process

Holders who have not recorded data fall into the category of basic services with various facilities obtained. After signing up, you can move on to the full service, but you need to pass due diligence. There are documents that must be filed as a condition in order to benefit from Finarya’s services.

  1. Finarya Policies

Finarya reserves the right to refuse requests for new registrations, upgrades at any discretion and for any reason. And exempt from any claim of any kind related to the cancellation or rejection process. This has become a provision of Finarya and will always be confirmed to the holder for mutual convenience.

Informasi services provided by LinkAja forcardholders

LinkAja deliberately provides LinkAja call center services  to its holders in order to provide the best service. As a professional company that cares about comments, criticism and disclosure of information. No wonder various ways to use CS services are provided so that you can get information or submit complaints comfortably.

  1. Written by e-mail

You can send a written message to LinkAja politely and clearly what you want to convey. Just send it to the email address as the service is open 24 hours a day. Do not forget to attach the data of the holder so that he can answer it as soon as possible by the administrator and provide a clear subject.

  1. Live chat service on the website

There is also a service through the website, namely live chat which is available on the main page and at the bottom right. Note that there is a small box that says chat with an expert and then click on it. Enter the first name, last name, email address, and mobile phone number data, and then you can start a chat.

  1. By phone

Getting information from the LinkAja call center can be done using a phone call. Please call the 150911 number of all operators in Indonesia during working or office hours. There are fees that must be paid at local rates depending on the respective operator.

  1. Various other ways

Another way to take advantage of LinkAja service points spread throughout Indonesia. And just come to the Digital Financial Services Partner (LKD) to get complete information. It is not difficult to find it because the service is already widespread and can be used freely by the holders.

Provisions on the provision of a response to the LinkAja information service

LinkAja is always open to various questions, complaints, complaints and various other things about the service. However, because the number of holders has been very large throughout Indonesia so far. So, this makes a lot of questions and complaints happen, so there are provisions to provide answers.

Not all questions, complaints or complaints will get answers from the LinkAja call center as it contains provisions. Finarya as a data controller verifies the data as it only accepts LinkAja holders. In addition, there may be a refusal if it does not correspond to the previously verified data of the holder.

Finarya will investigate complaints submitted through CS Services, whether by phone, email, live chat or otherwise. Usually, the complaint is processed withinmore than 2 weeks. So, if you do not receive any answers to questions or complaints, it can be verified that they will be rejected.

LinkAja is a very popular electronic financial service among Indonesians. Services like this are widely used because they are considered to offer convenience while paying attention to the security of transactions. There is also a LinkAja call center that makes cardholders more comfortable finding information in different ways provided.

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