Tokopedia’s call center is provided intentionally for the convenience of both sellers, buyers and service users. As one of the big companies in Indonesia, of course, many important things need to be considered in detail. This includes working together more comfortably and paying attention to our customers to use our business services.
Tokopedia is considered to be a large company that can travel smoothly without any obstacles until it grows as it is now. In fact, there are many steep paths, but we are still eager to make our dreams come true. Innovation continues to be made to improve the best services, expand the types of businesses and maximize existing opportunities.
It was very interesting to know the story of our journey and we currently operate various types of businesses. Tokopedia’s call center service is also available, making it easier for customers to file complaints and issues, and to find guidance. And there is a live chat service available with its own terms and conditions.
The Story of Tocopedia’s Founding Journey to the Big as It Is Now
Our founders are young people who have a high passion for building bridges between rural and urban communities. As urbanization progresses, many things are collected in urban areas, but in villages they are difficult to access. These and merchandise items may be expensive due to shipping constraints and a variety of other reasons.
William Tanouijaya and Leontine Alfa Edison are the founders of Tokopedia and have challenges similar to life experiences. Their long journey was not easy at first, as their dreams were often laughed at. Dreams that are thought to be too high will continue to fight until we can create a big company like this.
Customer care is important for the availability of special tokopedia call center services. Considering that customers come from various circles, cities and regions in Indonesia, we are creating new challenges. Despite the various obstacles that arise, it continues to be considered in order to provide comfort and realize the dream of success together.
Tokopedia decided to work with BTS as a brand ambassador because it was thought that BTS would build a positive image. Tokopedia and BTS are building a unified vision so that both can work together to benefit from both. Today, while our company is successful, we have never been satisfied with continuing to innovate.
Berbagai Type of Business Run oleh Tokopedia
Tokopedia is certainly famous as a company with a big name in Indonesia, especially as a marketplace. It turns out that there are still many types of businesses that are operated for convenience and the best service for their customers. The following is a brief description of the types of businesses owned by Tokopedia and provides more complete information at Tocopedia call centers.
- market
As a trusted marketplace, securely connect sellers to marketplaces and buyers. The available market is very wide and unlimited, so you can easily sell a variety of products. Similarly, buyers find products according to their needs at more affordable prices and it is easier to save on shipping costs.
- Financial Services
There are many choices of financial services, and buses are effortless anytime, anywhere. We work with trusted partners to ensure that our financial services, such as:
- funds
- gold
- Online Loans
- Capital Loans
- credit card
- insurance
- New Retail
Mitra Tokopedia is used as a bridge to facilitate online and offline selling. Customers can use this service to reach customers more broadly using online methods. The service will be recognized by the Tokopedia call center as a digital partner while the offline store is operating as normal.
- Logistics Stage Fulfillment
It uses a proven logistics and fulfillment system to make shipping easier and safer because it is integrated. Sellers are given the freedom to store their products in our warehouses, which are available throughout Indonesia. Buyers can decide when the package will be received to facilitate the delivery system.
Tokopedia care services accessible on the official website
We offer the Tokopedia Call Center as proof of concern for loyal customers who join us. You can access our official website to get a variety of complete information about the types of businesses we operate. Here you will find a selection of some of the services available at Tokopedia Care and we have a guide on how to use them.
- Select the problem you are experiencing.
If you encounter any problems while using Tokopedia, don’t worry or panic in the first place. It is best to take a breather and then look for solutions on the pages of the website to find the solution. Open the official website, look for the Help Center or Tokopedia/Help and later some alternatives will show you what your problem is. Select the following topics as the centers of the obstacles you will experience:
- Account issues
- Order Constraints
- Payment Process Constraints
- Shipping Process Constraints
- Refund Restrictions
- Restrictions on Order Complaints
- Promotions and many others
- Report a crime
Tokopedia Call Center provides a crime reporting feature if you feel you are experiencing an unfavorable problem. The intended problem is like account takeover, a credit card used by someone else. Especially on behalf of Tocopedia, you can even receive suspicious messages, such as winning prizes and promotions that have never been held before.
Please do not hesitate to report it and we will process it as soon as possible for mutual convenience. Don’t easily believe various promotions and gifts whose provenance is unclear. We recommend that you check directly with our customer service to ensure that the information obtained is clear and accurate.
Tokopedia Live Chat Service with Terms of Use
By providing Tokopedia’s call center service via live chat, we provide convenience to users. This service is in great demand because it is quite fast response and very easy to use. There are three types of live chats that are distinguished according to the terms of use to make the information easier to find.
- Live Chat in General
Services are distinguished for Gold tier customers and platinum tier customers as key requirements. The initial response with the Customer Tier Gold Chatbot can only be connected to customer service from 3x onwards. Platinum tier customers, on the other hand, immediately displayed a live chat box and were automatically connected to customer service.
- Live Chat Power Merchant
This service is only available to sellers who are specifically subscribed to Power Merchants that you access through the Seller Center. This service is offered specifically for sales only or for complaints about sellers in particular. The team waits for 2 minutes and if there is no follow-up response, the chat will end automatically.
- Live Chat O2O
The O2O live chat service is offered specifically for Mitratocopedia khususnya and is officially registered and has an account. Only customers who have experienced sales problems or special purchases with Tokopedia Partners. All customers must be registered and can immediately connect to customer service by clicking on the live chat.
As a large company in Indonesia, we continue our spirit of developing ourselves and innovating services. We hope that everyone who joins the company will be able to experience the various conveniences of the service. No wonder Tokopedia’s call center services are always considered and prioritized for your convenience as our partners.