TeknoBGT: XL Call Center Becomes a Mainstay Provider Close to Customers

At the end of 1996 there was the first private company in Indonesia that established a mobile phone service service along with XL call centers. Medesign was formerly called PT Excelcomindo Pratama Tbk. A private company that was able to become one of Telkomsel’s competitors at that time as the government’s flagship provider or commonly called BUMN.

Although private they are at least able to become competitors of state enterprises that are more dominant in society and are able to be touched in various places. In the past, when they were still using telephones and sms to communicate, the main factor that made the community or users comfortable was the presence of signals. In terms of signal, XL is basically also strong in any place.

XL call centers are commonly owned and provided by this company. Because their users who are very global and whose whereabouts are unknown must be touched by a centralized service. So that they can find out what are the obstacles in the field or problems that are still encountered by their users, andevaluate their products in the future for a long time.

Because a product and company when it stands up definitely needs a lot of criticism and input from its users. So that way it is hoped that in the future it will be able to be even better and can enliven the competition for cellular phone services in Indonesia, which is still mostly dominated by state-owned companies in the form of Telkom as a cellular telephone network service provider.

Xl call center is also expected to be one of the bridges for companies and users in communicating and doing a marketing. Because that way people everywhere can be touched and given an understanding of promos and what are the interesting products from this company. So it is expected to be able to solve the right problems.

The beginning of PT XL Axiata Tbk

A company if it has listed its shares and financial statements publicly if in Indonesia on the Indonesia Stock Exchange, then the company’s existence is indeed not messing around and is able to become one of the pioneers in the industry it is engaged in. They deserve to be appreciated in terms of their performance because theyare able to providetheir wishfulness reports publicly and then be accessible to everyone.

Initially this company was more precise in October 1996 and then named PT Excelcomindo Pratama Tbk. Over time, with better performance and able to touch and be used by all circles of the Indonesian people they began to carry out various business expansions in order to further expand the name of this company, of course, by presenting xl call center.

Precisely in 2013 a breakthrough was made by this company by being able to make an acquisition on one of the products or companies of Axis Telekom. This acquisition they made with some important agreement notes in it. On the other hand, they also work with several companies outside Indonesia that have made their names.

They carried out the cooperation with Saudi Telecom Company or abbreviated as STC and Teleglobal Investment BV. They are very willing to pay some of the debts as well as obligations of this Axis itself. So that way they will have two superior products, namely XL itself as their old product and Axis as their new provider but still provide XL call centers.

The purpose of the Call Center

Call centers are indeed indispensable for all companies today. They need a centrally integrated system as a solution for users who want to deliver obstacles to their problems. So that everything related to solving problems with these obstacles can be overcome centrally directly.

The existence of XL call center is very important for this company.  Especially after the acquisition process of Axis, their performance is very tested here. This bush productis more crowded and widely used by the wider community so that tidak rarely do a lot of problems are encountered. The call center eventually became their mainstay.

Meanwhile, if the company wants to do a promo to its customers, they can also use this call center as their liaison.  Because it is felt that this system is able to reach the entire range of users in all places, especially in Indonesia. So that everything can indeed be done centrally.

From there, the attraction of the community by providingan XL call center becomes one of the security and comfort for themselves.  They are not awkward to complain when they encounter various problems.  Because cs are also very friendly and solutive. Everything is done for the convenience of customers and the good name of the company is maintained.

Company Internal Call Center

This company also pays attention to all forms of communication from its employees or employees. In addition to providing a help center for customers, they also provide access to internal company communications for their employees. So that communication can be very close and can be done at any timeduring office hours between employees or superiors with subordinates.

This service can also be one of the ways companies cover any kind of communication that they don’t know about. XL call center, besides being useful for customers, also has great meaning for its employees.  For the company, it also has a big impact, especially the communication. Because companies, especially management, can find out what employees are talking about and communicating.

Communication between employees is indeed very necessary and l am a company. Like a team, communication does determine an advancement for PT XL Axiata Tbk.  The service or product is mainly digital or cellular, so communication is the main thing. So it should also be applicable in their own internal company.

Layanan is expected to be their mainstay in navigating the rigors of this industry competition by presenting XL call center as a complaint center.  Because when still using or after using this product, it is hoped that consumers will have a positive impression and be able to become a tool for the company to grow and grow.

Benefits of Using XL Network

After wading through Indonesia’s market share from 1996 to 2021 they have provided a variety of cellular phone services that are able to become a fulcrum for the general public to access the internet in their daily lives. The benefits are felt to be in accordance with the package price thatthis company is pegged to compete with other providers.

Then there are other benefits in the form of speed and signal stability in their cellphones when using the primern from XL itself. Because there are already many 4G LTE networks in various cities with an additional 1,800 spectrums after acquiring Axis, making it very stable and accessible anywhere while still presenting XL call centers as a solution.

It is hoped that with the presence of PT XL Axiata Tbk, which has been established for a long time in Indonesia, it will be able to become one of the best cellular phone network service providers even from the private sector. So that people have many choices in determining which attitude to use and can complain about their problems in the XL call center.

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